AFTER-HOURS INQUIRY | CANCELLATION FEE |LATE ARRIVAL NOTICE DETAILED POLICY

Cancellation & Late Arrival Important Notes:

1. All Clients MUST provide a notice of Cancellation /notice of 15+ minutes Late Arrival to prevent any no-show/Late Cancellation Fees.

2. A $15 no-show fee will be applied if you cancel within 24 hours before your booked appointment.

3. A Notice within 24 hours will result in a Late Cancellation notice = NO SHOW.

4. All Services are NON-REFUNDABLE.

5. It’s 1 person per appointment — NO group bookings or bringing a plus one on your appointment date unless you notify Anthesa that you will bring somebody on your appointment date.

6. All clients’ MUST verbally claim a bundle deal — you cannot get both a bundle deal + a discount at the same appointment date.

(AEtherial Lash x Brows would offer Complementary Discounts OR Services only on acceptable, and valid circumstances)

All clients are required to READ, FOLLOW and ACKNOWLEDGE each of the following thoroughly:

1. ALL policy before booking a service.

2. Preparation steps for your inquired services.

3. After-Care Instructions that are verbally given & an aftercare card at the end of your tx to get the best result of your service; to prevent any confusion, misunderstanding & misinterpretations before contacting AEtherial Lash x Brows.

(Otherwise, If a client were to deny, refuse and neglect their post-treatment aftercare instructions, AEtherial Lash x Brows will not be held accountable for any Services provided; NO complimentary offer will be given to clients).

After-Hours Inquiries:

  • All clients MUST pay a $15 non-refundable deposit before your chosen date & time slot are secured — It would be up to the Client’s choice if they would like to deposit more than the needed deposit. However, keep in mind that the amount you decide to deposit would be equivalent to the amount of a no-show fee.

  • Non-refundable deposits will be applied to your final Payment on your appointment date.

(Deposit must be sent at least 48 hours before your appointment to Secure your Date and time)

  • Deposits are NON-Refundable / NO Exchange / NO return / NON-transferrable.

(AEtherial Lash x Brows would not be reliable to any Loss of your Deposit money if these policies were breached)

Lash fills:

  • A client MUST have at least 30-40% of lash extensions remaining to be considered a lash fill.

  • If a client has less than 30-40% of lash extensions remaining, a Full Set price will be applied instead.

  • Any client who inquired about a lash fill and got their lash extensions done by a different artist will be charged with a Foreign fill.

𝐃𝐢𝐫𝐞𝐜𝐭𝐢𝐨𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐒𝐭𝐮𝐝𝐢𝐨:

→ Enter Coral Nails.

→ Walk down the hallway towards the washroom area. 

→ Anthesa’s Studio is the 2nd room on your right (shown in the picture).

𝐆𝐮𝐢𝐝𝐞𝐥𝐢𝐧𝐞𝐬 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐀𝐩𝐩𝐭 𝐀𝐫𝐫𝐢𝐯𝐚𝐥:

  1. Please come in with CLEAN lashes before your lash extensions appointment — otherwise, I will be required to charge a deep lash bath $15.

  2. Please Arrive 5 minutes before your booked Appointment time — unless notified by the Artist about running behind by assisting other clients prior your booked appointment. 

  3. Kindly read your Pre-Care Instructions before your appointment date — It will all be posted on our website.

  4. There is NO need to check in at the reception desk.

  5. Head straight to the beauty studio after the artist has informed you that the studio is ready.

  6. Kindly notify the Artist if you will be arriving 10 minutes early/late — The Artist has the right to cancel the appointment if the client is more than 10-15 minutes late.

NOTE:

My studio is at a shared place with other aestheticians and I am not affiliated with any other establishments inside the spa. Therefore, kindly respect the area and minimize loud noise❣️

see you soon! xoxo